Frequently Asked Questions
Unfortunately we do not have a physical retail shop. We work out of a warehouse and we are unable to offer pickups. Every order needs to placed online then we post your order with Australia Post Express.
Here at Freshness Vape Co. we ship orders daily between Monday-Friday, we have a cut off time of 7.30am est (Sydney Time). Any order placed after 7.30am will ship out the following business day. We do not ship on weekends or public holidays. We do not offer Saturday delivery. We only use Australia Post for all shipping.
We only accept PayPal for payment. We cannot accept any bank transfers or money orders. You dont need a PayPal account to make a purchase with us. You have the option to checkout and make a payment using PayPal's guest checkout.
We will email you the tracking information before your order has been shipped. Australia Post will aslo send you an automated email when we prepare the details. Occasionally we get overwhelmed with orders, when this happens we will email you after your order has been shipped.
All of our contact details are over here: https://www.freshnessvapes.com.au/contact-us.html